FREQUENTLY ASKED QUESTIONS(FAQs)
Q:WHERE DO I ENTER THE PROMO CODE?
A: Your promo code can be entered in on page 2 of checkout. When you’re ready to checkout, simply click the PayPal button and enter in your payment information whether you’re logging into your account or paying by credit card (you will not be charged at this point). Once complete, you will be redirected back to the site final confirmation where you can enter in the code. Enjoy!
Q: What payment methods do you accept?
A: We accept payment methods like credit cards, PayPal. You can choose your preferred method during the checkout process.
Q: How long will it take to receive my order?
A: Shipping times may vary depending on your location and the shipping method you choose during checkout. For international shipping ,we typically process and ship orders within2-4 business days. Standard shipping times usually range from 5-14 business days.
Q: What is your return policy?
A: We offer a 14-day return policy on most items. If you are not satisfied with your purchase, please contact us and we will provide instructions on how to return the item.
Q: Can I cancel or change my order?
A: If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel or change your order if it has already been processed.
Q: Do you offer gift wrapping or personalized messages?
A: Yes, we offer gift wrapping and personalized messages for most items. During the checkout process, you will have the option to add a gift message and select gift wrapping.
Q: ARE YOUR PRODUCTS AVAILABLE FOR WHOLESALE OR DISTRIBUTION?
A: We are always growing and on a mission to reach our fans Worldwide. Please contact us to inquire about wholesale/distribution opportunities.
Q: How can I contact customer support?
A: If you have any questions or concerns, please contact us through our CONTACT page. We will do our best to respond to your inquiry as soon as possible.